How do you come up with your charges?

We are based on an hourly rate (man hours) and it depends on the square footage and condition of your home. 

How do I pay for my services?

For your convenience, we gladly accept Cash, Checks, Visa, Mastercard and Discover card.

What do I need to do to prepare the day the maids are coming?

Since we charge by the hour it is most economical for you to have as much of your home picked up.  We will be happy to assist you with any general straightening up or if scheduled prior we will be happy to assist in organizing and providing full clean-up/straighten up.

What if I have Pets?

We are a pet friendly company and will spend a moment speaking to your pet and showing love to make them feel comfortable.  However, there are pets that do not like people other than well known friends and family members.  Therefore, please make sure you give us detailed instructions regarding your pets and if they do not like visitors it would be most appreciated if you would place them in a secured room, place them outside or in a kennel if necessary.

Can I trust your employees?

We are bonded and insured and do a thorough background check and/or referral search.  I will not send anyone to your home that I would not allow in my home unsupervised. 

What supplies do I need to provide?

We provide all of the supplies (unless you have a specific type of surface that you would like us to use your product).  We will typically use the customer’s vacuum cleaner for the carpeted areas.  We bring our port-a-vac to vacuum all hard floors prior to mopping.

Note:  Our towels and mops are sanitized every evening prior to using at any of the homes.

Will they do my laundry? 

Absolutely.  We can wash and dry sheets to remake the beds or if you want to provide the clean sheets we can just remake the beds.  We will also wash any other laundry that you have put out for us.  However, it is your responsibility to not put any clothes out for cleaning that require special treatment (dry cleaning etc.)

How will the crew gain access to my home?  Do I need to be there?

Most of our clients either provide us with a key or garage door code and some clients are home to let us in and then we lock up and let ourselves out.  We do not like to pick up a key under the mat.  First time is acceptable.

What happens if the crew breaks something?

We train our crews to be very gentle and very careful with your possessions.  Unfortunately, accidents do happen.  Our gals are very good about notifying me right away or you if you are at home to discuss how to handle.

How many are on a crew?

We provide crews of one (1), two (2) and sometimes we have a crew of (3) available for those larger homes that require more time alloted.  If you have a preference please let us know and we will do everything possible to accommodate your request.  

Can they sweep off my patio(s) or garage?

Absolutely.  We will do whatever we can do to make your life easier (as long as it is legal)

What if I need to cancel my cleaning for a particular week?

Emergencies do happen on both our ends.  However, on a non-emergency situation a 48-hour or more notice is appreciated.

How do I handle items that may not have been done to my satisfaction?

I want you to feel very comfortable in letting me know right away if you are not satisfied and I will try to remedy immediately.  I can’t fix what I am not aware of.  The crews and I want to make this a pleasurable experience and we will do whatever we can to make you happy.