We ask that you give us as much notice as possible if you need to change an appointment. This includes adding, rescheduling, skipping or canceling an appointment. If you do not notify us 12-hours prior to the appointment, you may be charged $25 or 50% of your usual cleaning fee. Be sure to call the office as telling the cleaner does not count.
Payment in full is due immediately following your receipt of your invoice and must be paid prior to your next scheduled cleaning. We accept cash, checks, and major credit cards. A non-sufficient fund charge will be assessed if any check does not clear the bank.
A deposit is due prior to first cleaning and remaining cleanings will be billed after cleaning is done.
Mari's Property Management and Cleaning Services, LLC is dedicated to providing our clients the highest level of service possible. In order to do this effectively, we have created company-wide policies for the benefit of our staff and clients. We ask that each client read this document thoroughly prior to our first appointment so that any questions may be addressed.
We accommodate the schedules of many clients and we know that sometimes unexpected things come up. We do our best to adapt as much as possible, but regularly-scheduled appointments do take precedence over emergency changes. We schedule appointments for specific days, but not for a specific time due to varying circumstances that affect our daily schedule. While we do our best to arrive as scheduled, there may be situations when we need to contact you to make a change. Call our office the morning of your cleaning appointment to get a closer approximation of our arrival time if you need that information.
We offer a 100% Satisfaction Guarantee. This means that if you are not satisfied with your cleaning, notify us within 24 hours and we will return to fix the problem. If you are still not happy for any reason, you don't pay!
We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well. We instruct our staff to use only step-stools for climbing and to lift no more than 25 pounds of weight without assistance. We are very happy to clean behind or under heavy furniture if you have pulled out for us.
We have insurance to cover liability for items that are lost and damaged due to our negligence. We are not responsible for any items that have not been properly protected or were already damaged before our arrival. Please put expensive or irreplaceable items up to ensure their security.
Pre-arranged access to your home – provide us with a key, security code, or garage door opener or make sure that someone is home when we arrive. If we are unable to get inside to clean, you will still be charged for the visit.
ADDITIONAL AGREEMENT: I understand that hiring a current or past employee of Mari's Property Management & Cleaning Services LLC for services outside this agreement is a breach of the non-compete agreement that each of our employees sign. Any employee of Mari's Property Management & Cleaning Services LLC hired directly for private services will result in their immediate termination of employment. Should you hire a present or past employee of Mari’s Property Management and Cleaning Services, LLC staff member for any home-related service outside of your agreement with Mari’s Property Management and Cleaning Services, LLC our referral fee is $2,500. This fee is due within 30 days of notification from Mari’s Property Management and Cleaning Services, LLC. If the fee is not paid, Mari’s Property Management and Cleaning Services, LLC will pursue other methods of collection thru collection agency.